We are seeking a professional and customer-focused Receptionist to join our Front Office team at ARGAN Albida'a Hotel & Resort. The ideal candidate will be the first point of contact for our guests, delivering exceptional service and ensuring a smooth and memorable guest experience.

Key Responsibilities

• Welcome guests in a warm, friendly, and professional manner upon arrival
• Handle check-in and check-out procedures efficiently and accurately
• Manage reservations, room allocations, and guest requests
• Provide information about hotel facilities, services, and local attractions
• Respond promptly to guest inquiries, concerns, and complaints, ensuring resolution to the highest standards
• Coordinate with housekeeping and other departments to ensure room readiness
• Handle cash, billing, and payment transactions in line with hotel policies
• Maintain guest records and ensure confidentiality of information
• Upsell hotel services and promote special offers when applicable
• Ensure the front desk area is clean, organized, and presentable at all times

We are looking for an experienced and service-driven Front Desk Supervisor to join our Front Office team at Argana Hotels & Resorts and to ensure exceptional guest experiences . The ideal candidate will oversee daily front desk activities, support the team, and maintain the highest standards of service expected in a 5-star environment.

Key Responsibilities

• Supervise and support the Front Desk team during shifts
• Ensure smooth and efficient check-in and check-out processes
• Handle VIP arrivals, special requests, and guest complaints professionally
• Monitor room allocation, occupancy, and coordination with housekeeping
• Ensure adherence to hotel policies, procedures, and brand standards
• Train, coach, and motivate team members to deliver outstanding service
• Review daily reports, cash handling, and billing accuracy
• Assist in scheduling shifts and managing team performance
• Maintain a high level of guest satisfaction and resolve issues promptly
• Support upselling initiatives and revenue optimization